Refund policy

 

DEAR CUSTOMER.....PLEASE READ THIS BEFORE CHECK OUT AND CONFIRM AT CHECK OUT ...THANK YOU! 

 

 

Thank you for shopping with the Birdie Boss Team! We are a design company that expands into many projects under the umbrella of The Image Academy so when you get your bill you will see it states THE IMAGE ACADEMY which is who owns the Baby B Boss Designer stores.

 

All sales are final on BABY B BOSS DESIGNER STORES AND BOUTIQUES, this is because we have over 10,000 pieces coming from factories around the world that do not allow us to return anything  so to make this work and have fun when you shop we have made it so you can stockpile your purchases and not worry about paying for shipping.

 

 

 We take an active role in every purchase made to ensure clients have a great experience. If you look below we have included size chart link suggestions or diagrams for you to take a picture of or open on your phone before you order anything to keep you organized before you order. Please do not order anything until you use a size chart and double check all the measurements are accurate. We ask our customers to make sure when checking measurements that on our site it's mostly posted in inches however some factories only post cm so please check the sizes posted very carefully as you do your order because all SALES ARE FINAL. If you do accidentally order something that does not fit you we suggest keeping the tags on it and posting it on your local Facebook marketplace or a similar app to sell it to get your money back. We are honest and upfront about the fact that our factories are far away and the shipping would cost you the customer more than the item itself would so this is why we just prepare the customer in advance so we can all avoid ordering the wrong size. Thank you for understanding!

 

TERMS AND CONDITIONS:

WHEN YOU CHECK OFF THE TERMS AND CONDITIONS AGREEMENT ON YOUR SALE AT CHECKOUT YOU ARE AGREEING THAT YOU UNDERSTAND OUR PROCESS.

 WE DO NOT ACCEPT ANYONE ORDERING FROM OUR STORE UNTIL THEY GO ON OUR LIVE FEEDS FIRST TO UNDERSTAND THE WAY E-COMMERCE AND SIZING WORKS AND ALSO SO YOU CAN ASK AS MANY QUESTIONS AS YOU WISH BEFORE YOU DO AN OFFICIAL ORDER.......WE DO THIS  SO THAT OUR CUSTOMERS HAVE ZERO STRESS WHEN SHOPPING ONLINE WITH US. WE ARE HERE ON  THIS APP TO SHARE OUR KNOWLEDGE AND CREATIVITY AND MAKE IT FUN AND SOCIAL AND INSPIRE YOU TO GET A BUSINESS ROLLING ON TIK TOK BY STYLING YOU WITH OUR PRODUCTS SO YOUR CHANNEL WILL GET MORE ATTENTION BY MAKING IT POP WITH GREAT STYLING! YOUR JOB IS TO BE ON TIK TOK AS A MODEL STANDING OUT. WE WANT YOU TO VIEW OUR STORES AS A STYLING EXPERIENCE AND A WAY TO CONNECT TO A COMMUNITY OF CARING CREATIVE PEOPLE THAT WILL TEACH YOU HOW TO ORDER BEFORE YOU START TO DO YOUR OFFICIAL ORDER BECAUSE WE CARE THAT YOU ARE HAPPY AND HAVE FUN WITH THE ENTIRE EXPERIENCE, AND IF THERE IS ANY ISSUES AT ALL KNOW WE WILL BE HERE TO FIX IT AND MAKE IT RIGHT AS LONG AS YOU AS OUR CUSTOMER PROMISE US IN RETURN YOUR HONESTY IN OUR PRODUCT OR SERVICE. WE ARE ALWAYS HERE TO IMPROVE.

 

SIZING ADVISE: 

PLEASE USE THE SIZE CHART IDEAS SHOWN HERE ALONG WITH A NOTEPAD AND WRITE DOWN ALL YOUR MEASUREMENTS  SO IT IS EASY TO CHECK IT AGAIN BEFORE YOU SUBMIT YOUR FINAL ORDER SO THAT THERE NEVER WILL BE AN ISSUE WITH SIZES WHEN YOU DO RECEIVE YOUR ORDER. IT IS VERY IMPORTANT YOU DO THIS BECAUSE THERE IS NOT REFUND TO US AS A STORE OR TO YOU THE CUSTOMER FROM THESE FACTORIES, SO YOU WILL SEE ALL SIZES POSTED ON EACH ITEM BEFORE YOU ORDER, SO YOU CAN EASILY COMPARE IT TO YOUR NOTES.

WE ALSO RECOMMEND NOT ONLY MEASURING YOURSELF AND WRITING THOSE MEASUREMENTS ON PAPER FOR REFERENCE BUT ALSO, FOR YOU TO TRY ON A GARMENT IN YOUR OWN  CLOSET THAT IS EXACT PRODUCT YOU ARE ORDERING...AND KEEP THE NOTES ATTACHED TO YOUR FILE WITH THE DATE ON IT. 

 

 FOR EXAMPLE, IF YOU WANT TO BUY JEANS FROM US FIND A PAIR OF JEANS IN YOUR CLOSET THAT FITS YOU WELL AND THEN USE THOSE JEANS TO MEASURE ON A FLAT SURFACE  SO YOU CAN SEE YOUR SIZES ON THE  DIAGRAM SO YOU CAN VISUALIZE THE MEASUREMENTS THAT WE HAVE LISTED. IF YOU ARE HAPPY WITH THE FIT AND YOU  MEASURE THAT GARMENT AND THEN COMPARE THOSE MEASUREMENTS TO THE ONES LISTED IN OUR SHOP THAT WAY YOU KNOW EXACTLY HOW IT WILL FIT.

  WE ARE HERE TO  REMIND OUR SHOPPERS BEFORE YOU SHOP IN OUR STORE TO GUARANTEE PROPER SIZES PLEASE DOWNLOAD A SIZING CHART FROM SIZELY OR ANY OTHER SIMILAR APP THAT HAS UPDATED FEATURES.

IF YOU DO MUCH ONLINE SHOPPING IT IS SO NECESSARY TO MAKE SURE YOUR SIZES MATCH THE CLOTHING SIZES IN OUR STORES. PLEASE DO NOT GO BY THE SIZES JUST ON THE LABEL. EVERY COUNTRY HAS A DIFFERENT WAY OF SIZING SO ALSO PLEASE PAY ATTENTION TO HOW THE SIZES ARE LISTED, WHICH WE MOSTLY HAVE IN INCHES, HOWEVER EACH ITEM IS LISTED IN DETAIL ON THE LISTING IF IT IS BY ANY OTHER MEASUREMENT SO WE JUST POLITELY ASK TO DOUBLE CHECK THIS.

 

SIZING EXAMPLES TO NOTE:

IF YOU NORMALLY WEAR A PAIR OF JEANS THAT SAYS A SIZE 8 OR 10 FOR EXAMPLE THAT IS ONLY FOR YOUR COUNTRY SO REMEMBER NOW YOU ARE GOING INTO INTERNATIONAL SIZE CHARTS AND NOTE THEY DO EVERYTHING IN EITHER INCHES OR CM........SO BECAUSE INTERNATIONAL FACTORIES GO BY YOUR INCH OR CM SIZES ALWAYS DOUBLE CHECK THE LISTING AND WE ALSO RECOMMEND TO MEASURE WITH SOMEONE ELSE DOUBLE CHECKING FOR YOU OR TAKING IT ALL TO A SEAMSTRESS TO MAKE IT EVEN EASIER.

 

 

IMPORTANT TO DO YOUR MEASUREMENTS AGAIN A DAY BEFORE YOU ORDER:

ALWAYS GO AND MEASURE YOURSELF THE FEW DAYS BEFORE YOUR PURCHASE ALSO, NOT MEASUREMENTS TAKEN FROM A FEW WEEKS OR A FEW MONTHS AGO BECAUSE ALL HUMANS FLUCTUATE IN SIZING DAILY SO BE AS CURRENT AS POSSIBLE TO AVOID MISFITS, THE REASON WE BRING THIS IS TO YOUR ATTENTION IS BECAUSE THE OWNERS OF OUR STORES ARE HONEST AND WANT YOU TO HAVE THE BEST EXPERIENCE AND RETURN FOR NOT JUST A FEW TIMES BUT FOR AN ETERNITY! 

WE ALSO MENTION THIS MANY TIMES TO MAKE CLEAR THAT UNFORTUNATELY, OUR STORE, CAN NOT ACCEPT RETURNS FOR SIZE ORDERS SO WE DO APPRECIATE ON YOUR END THE EXTRA STEP WE REQUIRE YOU TO BE AWARE OF BEFORE YOU DO ORDERS WITH OUR SHOPS.

THE REASON FOR THIS IS THAT OUR FACTORIES ARE VERY FAR AWAY AND THE SHIPPING FEES DO NOT ALLOW US TO MAKE RETURNS ON ANY OF OUR PRODUCTS SO TO AVOID ANY ISSUES WITH SIZING WE LIKE TO EDUCATE THE SHOPPERS ON EVERYTHING TO DO WITH OUR PRODUCTS AND ESPECIALLY SIZING.

 

BUYING A SUIT:

 

IF YOU ARE PURCHASING A SUIT WE HAVE A STRICT POLICY TO ONLY ORDER IF YOU ARE MEASURED BY A TAILOR. WE WILL ASK YOU FOR A BUSINESS CARD OF A TAILOR TO MAKE SURE YOU DID YOUR HOMEWORK AND HAVE AN AMAZING EXPERIENCE ON ORDERING SUITS.

IF YOU ARE ORDERING FOR A SPECIAL OCCASION WE RECOMMEND TO ORDER WAY OF YOUR OCCASION SO THAT YOU HAVE PLENTY OF TIME TO GO THRU THE PROCESS OF TAILOR FITTING IT WHEN IT ARRIVES AND YOU DO NOT HAVE TO RUSH

NOTE WE HAVE A POLICY THAT WE WILL ASK FOR PROOF THAT YOU WENT TO A TAILOR IN YOUR HOMETOWN  SO THAT WE KNOW YOU DID YOUR HOMEWORK AND WILL HAVE NO ISSUES ONCE THE SUIT ARRIVES AND HAVE A FABULOUS EXPERIENCE.

 

WE DO NOT WANT ANY CUSTOMERS BUYING OUR SUITS UNLESS THEY ARE WILLING TO DO THIS. WE HAVE SOLD SUITS FOR 30 YEARS AND HAVE BEEN THRU THIS PROCESS MANY TIMES WITH WEDDINGS AND SPECIAL OCCASIONS AND WANT IT TO BE FUN FOR YOU!

OUR POLICY STEPS FOR THE SUITS INCLUDE:

 PLEASE BRING A SUIT FROM HOME TO THE TAILOR SHOP ALONG WITH OUR SIZES AND OUR STORE WEBPAGE SO THEY CAN SEE ALL THE MEASUREMENTS ON OUR LISTING BEFORE ORDERING A SUIT SO THAT YOUR TAILOR KNOWS EXACTLY HOW IT WILL FIT YOU BEFORE YOU ORDER. THEY ALSO WILL RECOMMEND WHAT IS BEST SUITED FOR YOUR SIZE. ALL SUITS REQUIRE CUSTOM FITTING SO WHEN YOU ORDER THEY WILL PURPOSELY HAVE A SEAM ALLOWANCE THAT IS LARGER THAN YOUR SIZE  TO ALLOW IT TO BE TAILOR FIT JUST FOR YOU.

 

THIS IS WHY WE REQUEST THE TAILOR TO BE INVOLVED ON YOUR END SO THERE IS NO SURPRISES OR CONFUSION THEY WILL MAKE IT ALL MAKE SENSE TO YOU.

 

SUIT PANTS DO NOT FIT LIKE JEANS AND SIT DIFFERENTLY ON YOUR WAIST ALSO SO THEY WILL SHOW YOU AT THE FITTING AND MEASURE YOUR WAIST ACCORDINGLY.

WE DO RECOMMEND THAT ONCE YOUR ORDER ARRIVES TO ONLY OPEN THE BOX AT THE TAILOR SHOP, SO THAT THEY CAN PIN IT ON YOU EXACTLY WHERE IT IS SUPPOSED TO SIT AND AGAIN AVOID CONFUSION TO THE SIZING.

 We have done this process in our store for the past 30 years and it works perfectly and always avoids any confusion on your order ...remember suits are custom made so what you ordered from us is the shell and the tailor is there to custom fit it to what you like.

 

OUR TERMS AND CONDITIONS ADVISE THE CONSUMER THAT THE MEASUREMENTS SHOULD ONLY BE DONE BY A PROFESSIONAL TAILOR  TO AVOID CONFUSION  WHEN IT ARRIVES.

 

WE ARE NOT IN A RUSH TO SELL ANY OF OUR CLOTHING FOR WE CREATED AND STYLED THEM FOR A CERTAIN TYPE OF CUSTOMER THAT IS about RESULTS.  WE PUT OUR COLLECTIONS TOGETHER JUST LIKE WE DO OUR FASHION SHOWS. Our DESIGNERS PROCESS is like a CUSTOM TAILORED EXPERIENCE AND A UNIQUE EXPERIENCE.

 

IF YOU LIKE TO RUSH YOUR SHOPPING WE ASK YOU TO SHOP ON AMAZON BECAUSE THAT IS WHERE THE FAST SHOPPERS GO..... We as a company advise  WHEN YOU HAVE TIME AND WANT TO GET READY FOR A TRIP  COME AND BROWSE OUR PRODUCTS WHEN YOU wish to have a relaxed and not rushed experience. ...SO YOU CAN HAVE A FANTASTIC EXPERIENCE AND BE GUIDED THRU IT ALSO BY VIEWING OUR LIVE PRESENTATIONS ON THE SUBJECTS OF FASHION BEFORE YOU DECIDE TO PURCHASE.   YOU WILL BE  CONFIDENT IN EVERYTHING WE PUT TOGETHER FOR YOU!

 

TERMS OF INSURANCE FOR UNFORESEEN CIRCUMSTANCES...

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

WE DO NOT DO REFUNDS AND ALL OUR PRODUCTS ARE RECORDED ON VIDEO AS THEY ARE PACKED TO MAKE SURE YOU KNOW THERE WILL NEVER BE AN EMPTY BOX SENT TO YOU AND TO ENSURE WE ALSO ARE PAYING ATTENTION SO YOU CAN SHOP WITH CONFIDENCE WITH AN HONEST COMPANY THAT CARES! VIDEO CAMERAS TRACK ALL THE PRODUCTS GOING INTO YOUR ORDER SO WE HAVE PROOF FOR THE RECORD THAT YOU ARE GUARANTEED TO HAVE A PRODUCT DELIVERED...

 

 IN CASE OF HUMAN ERROR AT THE FACTORY OR SHIPPING DOCKS WE HAVE NO CONTROL SINCE YOUR PRODUCT IS COMING FROM MANY PARTS OF THE WORLD, WE WANT OUR CUSTOMERS TO KNOW THAT INSURANCE IS PLACED ON ALL OUR SHIPMENTS AND ALSO A TRACKING NUMBER THAT TRACKS  WHERE YOUR BOX IS SO IF YOU HAVE ANY CONCERNS YOU JUST CALL THE TRACKING NUMBER PROVIDED AND A CUSTOMER SERVICE AGENT WILL ASSIST YOU, AND AGAIN PLEASE BE REST ASSURED TO  KNOW YOUR BOX WILL NEVER ARRIVE EMPTY, THE FACTORIES HAVE

To be eligible for a request for anything to do with your shipment however that concerns you would love to hear from you after you have applied our tracking number protocols, If you do need to call us please make sure you do within 24 hours of your shipments arriving for us to check our insurance protocols....just note the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and pictures for us to provide to the insurance agent if we did need to go that route.

To have any communication with our customer service agent you can contact us at info@babybirdieboss.com. If your item is requested to be returned due to human error from the factory and is accepted by us to process, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. AND ALL SHIPMENTS COMING BACK TO US ARE TO BE COVERED BY YOU THE BUYER IF THE INSURANCE DOES NOT COVER YOUR REQUEST.

 

 OTHER FACTORS IF INSURANCE ACCEPTS A REQUEST FOR CERTAIN ITEMS TO BE BROUGHT BACK TO US, NOTE THE RULES FOR THE BOX

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. Bathing suits and undergarments are FINAL sales due to hygiene reasons.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RETURNS  ARE A CREDIT NOT A REFUND BECAUSE NO FACTORY WILL ALLOW US TO RETURN SO WE WILL ABSORB THE COST THRU A CREDIT ONLY TOWARDS ANYTHING ELSE YOU WOULD LIKE IN OUR STORES.

We will notify you once we’ve received and inspected your return, and let you know if the CREDIT was approved or not. Insurance claims will only be considered if the customer follows the protocol

 

l mentioned above of taking pictures and making sure the tags and the product are as it was in the box at arrival and notifying us within 24 hours of receiving it. If approved, you’ll be automatically ALLOWED TO ORDER ANOTHER ITEM AND WE WILL USE THE CREDIT AS A PAYMENT toward THE PURCHASE. Please remember our company will do what it takes to make it right but we are also aware of all the scams out in the e-commerce market and have them all in place to ensure our company and our customers are protected hence we follow the rules of the insurance companies to make it a happy process.